Yesterday, our partner WaveCrest Holdings, Ltd., which provides our cards, was instructed by VISA to close all of its prepaid cryptocurrency-related and standard prepaid VISA debit card programs. The Wirex card is such a program.
WaveCrest did not provide us with any advance notice of this decision
Your funds are safe
We’d like to assure you that all your funds are safe. Our team is working around the clock to ensure customer funds are transferred back from prepaid VISA accounts ASAP.
New cards are coming soon
We have been working with a new card issuer for the last couple of months and are close to being able to release our new cards. As part of this changeover, we can provide free replacement cards to all users who already have cards.
Refund for your ending card balance and for any outstanding card loads
We are instructing WaveCrest to ensure all card balances return to our cardholders quickly.
Wirex is offering card order fee refunds for all users who ordered on or after 1 December 2017. You will receive an email providing you with more details on this soon.
Verified users will still be able to buy bitcoin using your local bank card. We will be releasing our new verification process within the next week. Furthermore we will be increasing daily limits to $500 from Monday.
Please accept our sincerest apologies for the inconvenience caused. We greatly appreciate your support and thank you for your patience. We will soon release an update regarding our new replacement cards.
Please join our Community Manager for a live Webinar tonight at 6pm GMT for further clarification. Register here.
Team Wirex
WaveCrest did not provide us with any advance notice of this decision
Your funds are safe
We’d like to assure you that all your funds are safe. Our team is working around the clock to ensure customer funds are transferred back from prepaid VISA accounts ASAP.
New cards are coming soon
We have been working with a new card issuer for the last couple of months and are close to being able to release our new cards. As part of this changeover, we can provide free replacement cards to all users who already have cards.
Refund for your ending card balance and for any outstanding card loads
We are instructing WaveCrest to ensure all card balances return to our cardholders quickly.
Wirex is offering card order fee refunds for all users who ordered on or after 1 December 2017. You will receive an email providing you with more details on this soon.
Verified users will still be able to buy bitcoin using your local bank card. We will be releasing our new verification process within the next week. Furthermore we will be increasing daily limits to $500 from Monday.
Please accept our sincerest apologies for the inconvenience caused. We greatly appreciate your support and thank you for your patience. We will soon release an update regarding our new replacement cards.
Please join our Community Manager for a live Webinar tonight at 6pm GMT for further clarification. Register here.
Team Wirex
